Shipping policy
Shipping Policy
Thank you for choosing Tokio! We are excited to deliver our innovative products to you, making your life as a modern dog owner easier and more enjoyable. Please read this Shipping Policy carefully to understand our shipping procedures and timelines.
Shipping Destinations:
We currently offer shipping to addresses within Australia. For international shipping inquiries, please contact our customer support team at jake@tokioofficial.com.
Shipping Methods:
All orders are shipped using Australia Post, our trusted carrier partner. We offer standard shipping and express shipping options, allowing you to choose the delivery method that best suits your needs.
Shipping Times:
Shipping Fees:
We charge a flat rate of $5 for standard shipping and $10 for express shipping.
Order Tracking:
Once your order is dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery with Australia Post.
Order Processing:
We strive to process and ship orders as quickly as possible. We aim to dispatch your orders within 1 business day.
Shipping Delays:
While we make every effort to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances or factors beyond our control, such as extreme weather conditions or unexpected carrier delays. If your order is significantly delayed, our customer support team will be happy to assist you.
Change of Shipping Address:
Unfortunately once your order has been dispatched, we cannot change your shipping address.
Contact Us:
If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team at jake@tokioofficial.com. We are here to help and ensure your shopping experience with Tokio is smooth and enjoyable.
Note:
This Shipping Policy is subject to change without prior notice. Please review this page periodically for any updates or amendments. By making a purchase from our website, you agree to abide by the terms and conditions outlined in this policy.