FAQs

Is the TOKIO Bottle dishwasher safe?

We recommend handwashing the bottle and compartments, but the lid is 100% dishwasher safe.

 

Is the TOKIO Bottle suitable for large dogs?

The TOKIO Bottle is definitely suitable for all dog sizes. For large dogs, we would recommend filling the food container with treats as opposed to kibble.

  

What is your shipping policy?

We use Australia Post for all of our orders.

We are based in Perth, Western Australia and delivery times range from 3 - 8 business days for standard and 1 - 5 for express, depending on your location.

For full Shipping & Delivery information, click here >

 

What is your return policy?

In the unlikely event that you receive a faulty or damaged product, please contact our customer support team within 14 days of receiving your order. We will be more than happy to assist you with a replacement or a full refund.

For full Returns & Exchanges information, click here >

 

What is your money back guarantee?

We back our products 100%. If you're not satisfied with something and you pass the return policy requirements (original packaging, resellable condition etc.) then we will provide a full refund on your purchase. For full Returns & Exchanges information, click here >